Refund policy

United States

Defective / damaged: Contact us within 14 days of delivery. After we confirm the issue we will arrange return or replacement and refund the product price (and original shipping if we ask you to return it).

Change of mind: Unused items in original packaging may be returned within 14 days of delivery. A restocking fee of $18 USD applies. Return shipping is paid by the customer unless we agree otherwise.

Contact support before shipping anything back. Refunds go to the original payment method within about 7 business days after we receive and inspect the return.

Israel

Defect: Report within 14 days of delivery for return/replacement per Israeli consumer law and our Hebrew returns page.

Change of mind: Coordinated return may include a handling fee as stated on החזרות (עברית) (typically ₪40 where applicable). Return shipping may be at customer expense unless we agree otherwise.

LUMÉ is a beauty device for cosmetic home use only — not a medical device and not an FDA-approved treatment.